ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other provide...
Provide first class customer service while improving your bottom line with AyaNova?s full control over your entire service department affordable for small business. With minor updates and support always free, manage all aspects of service including a...
Advanced Contact Manager is a simple contact management solution for your sales and technical support teams to keep track of your customers, open issues and call and contact history. Advanced Contact Manager can help your team handle all incoming and...